Last Updated: 12th of August, 2025
Effective Date: 11th of August, 2025
1. Introduction
ProPapers.com.ng (“we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, disclose, and protect personal information of users (“you”) of our academic writing services. By using ProPapers.com.ng, you consent to this Privacy Policy.
2. Information We Collect
A. Personal Information
We collect data you provide voluntarily:
- Identity: Name, institution (e.g., UNILAG, UI), academic level.
- Contact: Email, phone number, WhatsApp ID.
- Service Details: Project guidelines, documents, research topics.
- Payment: Bank details, transaction history (processed securely via Paystack/Flutterwave).
B. Automated Data
We automatically collect:
- Usage Data: Pages visited, session duration, IP address.
- Cookies: Essential (login sessions), analytics (Google Analytics), and marketing (Facebook Pixel).
3. How We Use Your Information
| Purpose | Legal Basis |
|---|---|
| Deliver services (e.g., thesis writing) | Contractual necessity |
| WhatsApp/email support | Legitimate interest |
| Payment processing | Legal obligation |
| Improve website experience | Consent (cookies) |
| Marketing (e.g., discounts) | Opt-in consent |
4. Data Sharing & Disclosure
We do not sell your data. Limited sharing occurs with:
- Writers: Documents shared anonymized (no personal identifiers).
- Payment Processors: Paystack, Flutterwave (PCI-DSS compliant).
- Legal Authorities: If required by Nigerian law (e.g., NDPA, NDLEA).
- Third-Party Tools: Google Workspace (data encrypted at rest).
5. International Data Transfers
Data may be transferred to/processed in:
- Nigeria: Primary storage (Lagos-based servers).
- EU/US: Only via GDPR-compliant tools (e.g., Google Analytics).
6. Data Security
We implement:
- Encryption: SSL/TLS for data in transit, AES-256 for storage.
- Access Controls: Role-based access for staff/writers.
- Audits: Quarterly vulnerability scans.
- NDPA Compliance: Appointed Data Protection Officer ([email protected]).
7. Your Rights (NDPA/GDPR)
You have the right to:
- Access: Request copies of your data.
- Correct: Update inaccurate information.
- Delete: Erase data (excludes legal/financial records).
- Withdraw Consent: Opt-out of marketing.
- Portability: Receive data in machine-readable format.
To exercise rights, contact: [email protected].
Response time: 30 days (NDPA Section 33).
8. Data Retention
We retain data:
| Data Type | Retention Period |
|---|---|
| Client profiles | 5 years after last use |
| Academic documents | 3 years after project end |
| Payment records | 7 years (tax compliance) |
| Cookies | 30 days to 2 years |
9. Children’s Privacy
Our services are not directed at minors (<18 years). We delete underage accounts upon verification.
10. Cookies Policy
We use:
- Essential: Session cookies (login functionality).
- Analytics: Google Analytics (anonymized IPs).
- Advertising: Facebook Pixel (opt-out via ad settings).
Manage preferences: Cookie banner on first visit.
11. Updates to This Policy
We will:
- Notify users via email/website banners of material changes.
- Archive past policies here.
12. Contact Us
For questions, complaints, or data requests:
- Email: support@propapers.com.ng
- Office: Adebola House, 38, Opebi Road, Ikeja, Lagos.
NDPA Supervisory Authority:
Nigeria Data Protection Bureau (NDPB)
https://ndpb.gov.ng
Key Legal Compliance
- Nigeria: NDPA 2019 (Sections 25-41)
- Global: GDPR (EU), CCPA (California)
- Financial: PCI-DSS (payment security)
- Ethical: Zero tolerance for data exploitation
Implementation Recommendations
- Add a checkbox for policy consent during signup/orders.
- Link this policy in website footer, signup forms, and order confirmations.
- Train writers/staff on data anonymization (e.g., remove client names from shared docs).
- Conduct annual audits for NDPA/GDPR compliance.